31 Mar 2015
Community education sessions like those organized by the Village Courts Project assist in improving public perception of the justice system.
“Not only must Justice be done; it must also be seen to be done." Gordon Hewart, 1st Viscount Hewart, PC In Bangladesh, a country where the backlog of court cases waiting to be heard is estimated to be over two million and a single land case can take a decade to be resolved, there are plenty of objective indicators that the justice system is not meeting the needs of the vast majority of Bangladeshis. While quantitative data like these indicators is helpful in measuring the success of justice sector institutions, it does not provide any clear path towards lessening citizens’ distrust of or dissatisfaction with the justice system. A recent Situational Analysis study conducted by the UNDP’s Access to Justice (A2J) project combined quantitative and qualitative methods to measure the satisfaction level of citizens with the justice system in Bangladesh. By using both subjective and objective indicators, the A2J Analysis assists in identifying the symptoms of subjective dissatisfaction that, when addressed, could contribute to resolving some of the systemic issues currently plaguing the justice sector in Bangladesh. Perception surveys, aimed at discovering opinions rather than facts, are often used in market research to measure customer satisfaction and brand loyalty. The qualitative