Access to Information (ll)

What is the project about?

22,000 websites now disclose information proactively, increasing the transparency of the state and building a bridge between the citizens and the governmental services. Photo: UNDP Bangladesh.

To access government services and information, the rural poor traditionally have to travel long distances to sub-district (average distance 15 km) and even district (average distance 35 km) offices of the government, incurring high costs and time for travel, accommodation and foregone wages. The Access to Information (a2i) programme being implemented by the Prime Minister’s Office, with technical support from UNDP and USAID, increased access to services and information by establishing e-service delivery centres in all 4,545 Union Parishads (average distance 3 km), by simplifying service delivery processes in district and sub-district offices, and by setting up partnerships with hundreds of government agencies, private companies and NGOs. The project’s slogan “Citizens need not go to services because services will come to them” is being realized across the country particularly for the underserved communities.

What have we accomplished so far?

Service Access and Delivery

• 4,545 and 727 rural and urban access points respectively 

• 64 District e-Service Centers 

• Nearly 25,000 government offices under one portal

• National e-Service System (NESS) launched in nearly 300 district and sub-district offices

• 300+ textbooks available online

• 63 million public exams results over internet, 38 million over SMS

Policy Advocacy & Reform

• ICT Policy, ICT Act, Strategic Priorities of Digital Bangladesh, Rural Connectivity Guidelines, Broadband Policy, Utility bill Payments Guidelines, Innovation Team gazette, amended Secretariat Instructions, indicators for measuring knowledge society 

• National e-Governance Architecture, Citizens Core Data Structure (CCDS), e-Gov Interoperability Framework, Standard Mobile Keypad

Innovation Culture

• 53 Quick-Wins in 2008 and 700+ in 2011

• Innovation Teams in all ministries, directorates, districts and sub-districts 

• Service Innovation Fund (SIF)

• Digital Innovation Fairs (district and national)

• Over 50,000 government officials, policy makers, public representatives, micro-entrepreneurs, journalists trained on e-service delivery issues


• Service access and delivery: Cabinet Division, Local Government Division, Ministry of ICT, Ministry of Posts and Telecommunications, Bangladesh Telecommunications Regulatory Commission, Information Commission, BASIS, Google, Dell, mobile telecoms, 300+ public and private livelihood content providers

• Capacity Development: e-Government Leadership Centre  of National University of Singapore, Ministry of Public Administration, Bangladesh Computer Council, several government training academies

• Research: Bangladesh Bureau of Statistics, Bangladesh Academy of Rural Development (BARD), Bangla Academy, BRAC

• Communication: Ministry of Information, Press Institute of Bangladesh, Bangladesh Sangbad Sangstha.

Who finances it?

Donor Amount in USD
UNDP 889395.82
USAid 1682748.99
GOB 3227779.94
GOB 2434918.49
UNDP 874975.5


Delivery in previous fiscal years

Year Amount
2014 5,761,089.79
2013 3,984,786.44
2012  $ 519,125.24


It is important to mention that Access to Information Programme (ll) inherits similar goal & carries attributes of the previous two projects - Access To Information (Oct 2006-June 2011) that disbursed US$ 4.39 Million and Support To Digital Bangladesh (July 2011-March 2012) that disbursed US$ 0.389 Million - both funded by UNDP.

Project Overview
Project start date
01 April 2012
Estimated end date
31 March 2016
Geographic coverage
Project Manager
Anir Chowdhury
UNDP Project Manager
KAM Morshed
Google, British Council, Bangladesh Bureau of Statistics, 350 small and medium enterprises as content partners; five private banks; 15 NGO/INGO as service partners, four telecommunications, 10 private associations as industry partners, Ministry of Education, Ministry of Information, Ministry of Information Communications Technology, Ministry of Agriculture, Cabinet Division, Ministry of Local Government and Rural Development, Co-operatives, and 25 different government statuary bodies.
Project Documents
Project Document