Jan 18, 2012

On 18 January 2012 at the BIAM Foundation, Dhaka, a high level policy discussion on the Citizen’s Charter initiative took place during a one day conference organised by the Civil Service Change Management Programme of the Ministry of Public Administration with the technical assistance of the United Nations Development Programme in Bangladesh. Citizen’s Charters are one of the central policy instruments in increasing public accountability and improving the performance of public services and key to improving the quality of service delivery of the Bangladesh civil service. This conference raised a whole range of issues related to enhancing the impact of Citizen’s Charters and future ideas for second generation charters and how to maximize transparency and accountability of public services.

Speaking at the event was the chief guest, Mr. H T Imam, Adviser to the Honourable Prime Minister, for Public Administration Affairs, who stressed the government is fully committed to delivering more efficient public services and reform. His comments laid emphasis on the need for open public consultation to embed reform more deeply in the democratic process to create public demand. He also urged ministries at field level to provide the necessary support for the 2nd generation Citizen’s Charter initiative. Also speaking during the event Mr. Stefan Priesner, Country Director of UNDP Bangladesh, stressed the importance of modern public services driven by the aims of quality service delivery:

“Modern societies require efficient and responsive public services and a responsive civil service culture. These agencies must learn to react to public needs and consumer choice. The Citizen’s Charter is an innovative and positive tool to assist in this. But it is also important that these service delivery commitments laid out on paper are employed more broadly to measure actual performances against commitments made. And it is here one of the next key challenges in the process in developing performance indicators exists.”

The conference described the Citizen’s Charter as a commitment to the people and recommended the need for constant monitoring, clearer legal provisions and the selection of key ministries such as health, education and local government for the next phase of piloting and rollout.

Contact Information

For further information please contact: Mr. Mahtab Haider, Communications Analyst, UNDP via ; ph: +88 02 8150088, ext. 1805, mob: +88 01713014604