USD 24 Million e-Service Project to Help Increase Transparency and Improve Governance

Jun 3, 2012

Dhaka, June 03, 2012: The Government of the People’s Republic of Bangladesh (GoB) and the United Nations Development Programme (UNDP) today signed an agreement to implement a project titled ‘Access to Information II : E-Service Delivery for Transparency and Responsiveness’. This project is a follow-up to the erstwhile A2I project which ended in June, 2011.

The objective of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by:
  • strengthening existing e-services and launching a second generation of integrated, inter-operable e-government applications;
  • sensitizing government officials, training service providers and expanding digital literacy among the general public;
  • forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project and
  • promoting innovation in the delivery of e-services
The expected project outlay is USD 24 million, out of which UNDP is providing USD 4 million and the GOB will fund USD 10 Million. USAID has expressed its firm commitment to fund around USD 6 Million. Other donors have showed interest in funding various components of the project. It will be implemented by the PMO and the Cabinet Division along with other public and private sector partners over the next 4 years till March 2016.

The signing ceremony of the project was attended by Iqbal Mahmud, Senior Secretary, ERD Nazrul Islam Khan, PS to Hon’ble PM (Secretary) and NPD, A2I, Stefan Priesner, Country Director, UNDP, Md. Abdul Aziz, Director General, PMO and other government functionaries.

Speaking at the event, UNDP, Country Director Stefan Priesner said, “A model for service simplification innovated by A2I will be used to simplify and digitize most important upazilla services and connect them to the district offices, directorates and ministries. The unprecedented level of digital access in Union Parishads, post offices, schools and private shops is expected to deliver services to citizens’ doorsteps.”

He went on to say, “We believe that innovations in public service delivery will be essential for Bangladesh to leap-frog into a medium-income country within the next decade or so.”

Fundamental progress was made by the previous A2I project in improving access to public services. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes. These issues are to be carried forward by the Access to Information II project.

Contact informationFor further information please contact: Mahtab Haider, Communications Analyst, UNDP via email:, ph: +88 02 815 0088, ext. 1805, mob: +88 01713 014 604
or Hasan Md. Benaul Islam, Communications Associate, A2I, via email:, mob: +88-01711-935995